Reaching out to WhatsApp support is getting easier now with a new built-in option permitting you to get responses from a support agent directly in a WhatsApp chat.
WhatsApp launches in-app support
According toWABetaInfo, the Meta-owned messaging service has been testing this feature with a small fraction of its user base since at least March 2021. The feature then disappeared only to resurface in version 2.21.7.3, which is now live on App Store. You may not see this feature even if you update your copy of WhatsApp for iPhone to version 2.21.7.3 because WhatsApp typically releases new features in stages.
You can choose whether to receive responses from a WhatsApp agent via email or through a WhatsApp chat. To protect your privacy, WhatsApp support chats are always marked with a green verified checkmark. If you get a response from a person that doesn’t have a green verified checkmark, this isn’t a WhatsApp support agent that’s contacting you. Read:How to change your WhatsApp user name on WhatsApp for iPhone
How to contact WhatsApp support from within the app
Every time you reach out to WhatsApp using a built-in option, you can choose whether to receive responses via email or in a WhatsApp chat.
Before you send away your support query, you may elect to receive any responses via email instead of a WhatsApp chat, which is the default option. To do so, hit the link “Send via Email”. Additionally, slide the switch labeled “Include Device Information” to the ON position to help WhatsApp get to the bottom of the issue you’re having by analyzing crash and usage logs. Read:How to check if a phone number is on WhatsApp
Other information may be shared when you use this option, including your mobile phone number, whether you’re connected to the network via a 3G, LTE, 4G or 5G service, or a Wi-Fi network. Sending this information is completely optional.
