When you’re just trying to use a simple feature in The Sims 4, likeuploading to the Gallery, it’s frustrating to have it not work. What should you do?
There’s a few reasons the Gallery may not be working for you, as well as a few different methods to fix it. So here’s what to do.
What to do if The Sims 4 Gallery isn’t working
If the Sims 4 gallery is not working or connecting to the Internet, you must try a series oftroubleshooting steps. Keep trying troubleshooting steps, and you will eventually find one fix that solves the problem. That said, we recommend trying the following steps to fix the Sims 4 gallery not working:
Before trying any advanced steps on this list, we recommend starting with simple steps. In short, start by restarting both thegameandPC, thenremoving any modsyou may have installed. Doing so is a quick way to see if any simple fixes solve the Sims 4 gallery not working or connecting error.
Do you need the internet for The Sims 4 Gallery?
In short, no, you cannot use the Gallery in The Sims 4 without an internet connection. If you attempt to access the Gallery while your internet is not working, you’ll find an error and a refusal to load. That’s becausethe Gallery uses cloud servicesto show you other people’s creations. Without it internet, it’s impossible for it to work.
Related:Can you have Polygamy in The Sims 4?
How to add The Sims 4 as an exception to Windows Firewall
One of the reasons your Sims 4 gallery is not working could be that your firewall is blocking it. To fix this problem, you must add the game as an exception to your firewall. Start by opening whatever firewall you use, such asWindows Defender Firewall. When opening any firewall, there should be an option to allow a feature through the firewall. For Windows Defender, you must locate theallow an app or feature through Windows Defender Firewalloption. Using this option, you must allow the EA App and the Sims 4 through the firewall. Afterward, the Sims 4 gallery should work on your PC after launching the game.
How to run the EA App as an Administrator for The Sims 4
To run the EA App as an Administrator, type EA App in theWindows search barat the bottom left of your screen. Doing so will make the it appear in the search results. When the EA app appears, right-click it and find theRun as Administratoroption. After running the app as Administrator, launch the Sims 4 and see if the Sims 4 gallery works again.
Related:Best Sims 4 Loading Screen Wallpapers
How to Repair The Sims 4
To repair the Sims 4, click on the Manage button within the EA App. But before doing so, we recommend moving yourmods folderto a safe location. That said, when your mods are safe, hitManage, find aRepair option, and run it. After the repair process finishes, your Sims 4 gallery should work again.
How to clear The Sims 4 cache
To clear your Sims 4 cache, you must locate the game’s folder in documents. Inside the Sims 4 document folder, you must delete thelocalthumbcache.packagefile. Deleting this file will clear your Sims 4 cache and should allow your gallery to connect again, if that was your underlying problem.
For more on the Sims 4, we at Pro Game Guides recommend checking out bothHow to become a werewolf in The Sims 4andHow to install the TOOL Mod in The Sims 4.
