Theall-digital futureis nearly upon us. This generation was the first time we gottwo versions of a PlayStation console, one with a disc drive and one without. With thePS5 Pro comingin without a drive by default – though with the option to purchase and add one on separately – it’s almost guaranteed that when next-gen truly begins, discs will be an afterthought at best.
Even now, the data shows that the vast majority of games are sold digitally, which makes sense because of all its advantages. You don’t have to go to the store, because now you can get it the second the game releases. Plus, the sales are great and often.
How to get a refund from the PlayStation Store
It’s actually pretty easy to get a refund from the PlayStation Store.
On the other hand, buying a game digitally on PlayStation has one big potential risk, which is returns.Steam has a very clear return policy, but what happens if you buy a game on your PS5 digitally that you don’t like and want to return? Will PlayStation even allow you to get a refund, or are you stuck with your purchase no matter what? If digital games are indeed the future, this is something everyone should know to feel more comfortable buying games on the PSN. Before you snag that next big game, here’s whether you’ll be able to get a refund on PlayStation if you end up hating it.
If you need instructions on how to request a refund on PlayStation, check out the linked guide above.
Sony PlayStation 5
Can PlayStation purchases be refunded?
What you can do if you have a problem with a digital game
So, the short answer to whether or not you can get a refund on PlayStation purchases is yes, but with some significant caveats. There are three categories of purchase you can potentially get a refund for, which I’ll go through one at a time.
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How to get a refund on full games and add-ons
This is the most common type of purchase you will be looking to get a refund for. It includes any game you purchase from the store – from AAA games to indies – that aren’t free-to-play. Add-ons include any DLC or season passes a game offers. These are all eligible for a refund request, but only if two conditions are met:
The only exception to the two prior requirements is if the content is in some way faulty. So, while you technically can request a refund on anything you buy, you’re able to’t get one if you play (or even download) that content, making it very strict and mainly only applying to accidental purchases.
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How to get a refund on preorders
If you have preordered a game and change your mind, again, there are a few scenarios where you may or may not be able to get a refund:
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How to get a refund on subscriptions
Last up, getting a refund on your PlayStation Plus subscription. Again, PlayStation has a few stipulations here:
So, yes, PlayStation does offer the option to get a refund on just about anything you can spend money on digitally, though with some major asterisks attached. I can only hope that PlayStation loosens up its policies as we’re forced to embrace digital games more and more, but only time will tell.
How to get a refund on Steam games: Tips to get your money back
Steam is a fantastic digital platform because it gives you the option to refund a game, even if you’ve played a bit of it.
Can you get a refund on PlayStation hardware?
Sony will take back your hardware, too
PlayStation likes to sell its new hardware directly in addition to the big retail chains and even offers some exclusive items from time to time. If you have a problem with any PlayStation console right after you get it, it’s a massive issue since the price could easily rack up to half a grand. Thankfully, PlayStation will take back almost all of its hardware so long as:
After PlayStation receives the return, it will be processed within 5 business days, and you should see your refund appear within 7 business days after processing is completed.
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